PRIVACY POLICY

Privacy Policy

1. Introduction

At Diorchid Luxury Perfume, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, purchase our products, or interact with us through other means.

2. Information We Collect

We collect several types of personal information, including:

  • Contact Information: Your name, email address, phone number, and shipping/billing addresses.
  • Payment Information: Credit card numbers, bank details, and other financial data (processed by secure third-party payment providers).
  • Account Information: If you create an account with us, we collect your username, password, and purchase history.
  • Purchase Information: Details about the products you buy, such as scent preferences and order history.
  • Technical Information: IP address, browser type, device information, and browsing behavior on our website (collected via cookies and similar tracking technologies).
  • Marketing Preferences: Information on whether you opt-in or opt-out of marketing communications.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To fulfill and manage your orders, process payments, arrange shipping, and provide customer support.
  • Personalized Experience: To tailor product recommendations and special offers to your preferences.
  • Marketing: To send promotional emails, offers, newsletters, and event invitations (with your consent). You may opt out of marketing communications at any time.
  • Analytics and Improvement: To analyze website traffic, improve our services, and optimize customer experiences.
  • Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal obligations (e.g., fraud prevention, tax compliance).

4. How We Share Your Information

We only share your personal information with third parties under the following circumstances:

  • Service Providers: We share data with trusted third-party vendors who assist in processing payments, shipping orders, and providing IT services. These vendors are bound by confidentiality agreements and are authorized to use your information only as necessary to provide their services.
  • Legal Requirements: We may disclose your information when required by law or to protect our legal rights, property, and safety, or that of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience and improve our website functionality. These technologies help us:

  • Recognize you when you return to our website.
  • Analyze user behavior and track purchases.
  • Deliver personalized advertisements based on your browsing history.

You can manage your cookie preferences through your browser settings or opt out of certain cookies through third-party ad networks.

6. Data Security

We implement a variety of security measures to safeguard your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including any legal or reporting requirements. If you request deletion of your account, we will anonymize or delete your personal data unless we are required to retain it by law.

8. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information and obtain a copy of it.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal data under certain conditions.
  • Restriction: Request to limit the processing of your personal information.
  • Portability: Request a copy of your data in a portable format for transfer to another service provider.
  • Opt-Out of Marketing: You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in emails or by contacting us.

9. International Data Transfers

If you are located outside of INDIA, your personal information may be transferred to, and processed in, countries other than the one in which you reside. We ensure that adequate protections are in place to safeguard your data when it is transferred internationally.

10. Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will delete it as soon as possible.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and the effective date will be updated at the top of the policy. We encourage you to review this page periodically for updates.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: